Vocabulario esencial del personal que trabaja en restaurantes y hoteles.
👩🍳 Introduction / Introducción
🇬🇧 English: Welcome to the first section of our professional English course for hospitality and tourism! In this lesson, we’ll explore the key roles and job titles in restaurants and hotels. Understanding these positions will help you communicate better with your colleagues, improve your CV, and feel more confident in the workplace. By the end of this slide, you will be able to identify the hierarchy of a professional establishment. 🍽️🏨
🇪🇸 Español: ¡Bienvenido a la primera sección de nuestro curso de inglés profesional para hotelería y turismo! En esta lección, exploraremos los principales cargos y profesiones dentro de restaurantes y hoteles. Conocer estos términos te ayudará a comunicarte mejor, mejorar tu currículum y sentirte más seguro en tu entorno laboral. Al finalizar esta sección, podrás identificar la jerarquía de un establecimiento profesional. 🍽️🏨
🖼️ Restaurant and Hotel Org Chart / Organigrama
🇬🇧: Visualizing the hierarchy helps you understand the flow of service and who to report to.
🇪🇸: Visualizar la jerarquía te ayuda a entender el flujo del servicio y a quién reportar.
📘 Staff Vocabulary / Vocabulario del personal
Español
🇬🇧 Inglés británico
🇺🇸 Inglés americano
Explicación en inglés
Gerente general
General Manager
General Manager
Leads and oversees all operations in a hotel or restaurant.
Recepcionista
Receptionist
Receptionist
Greets guests and handles check-ins at the front desk.
Conserje
Concierge
Concierge
Assists guests with bookings and local recommendations.
Botones
Porter
Bellhop
Carries guests’ luggage to their rooms.
Encargado de limpieza
Head Housekeeper
Head Housekeeper
Supervises the cleaning staff in hotels.
Camarero/a de piso
Room Attendant
Room Attendant
Cleans and prepares guest rooms in hotels.
Chef ejecutivo
Executive Chef
Executive Chef
Head of all kitchen operations.
Chef principal
Head Chef
Head Chef
Leads the kitchen team and prepares main dishes.
Segundo de cocina
Sous Chef
Sous Chef
Assists the head chef and supervises the kitchen staff.
Ayudante de cocina
Kitchen Porter
Prep Cook
Prepares ingredients and helps clean the kitchen.
Lavaplatos
Dishwasher
Dishwasher
Washes dishes and kitchen utensils.
Jefe de camareros
Head Waiter
Head Server
Supervises waitstaff and ensures quality service.
Camarero/a
Waiter / Waitress
Server
Serves food and drinks to customers at tables.
Reponedor
Runner
Food Runner
Brings food from the kitchen to customers quickly.
Barman
Barman
Bartender
Prepares and serves drinks at the bar.
Encargado del bar
Bar Manager
Bar Manager
Manages bar inventory and staff.
Cajero/a
Cashier
Cashier
Handles payments and receipts at the till.
Sommelier
Wine Waiter
Wine Steward
Recommends and serves wine to guests.
Encargado de eventos
Event Manager
Event Planner
Plans and coordinates events and bookings.
✅ Conclusion / Conclusión
🇬🇧 Great job! You now know the key vocabulary to describe jobs and responsibilities in restaurants and hotels. Remember that using the correct title in your CV or during an interview shows professional expertise. Keep practicing these terms in context and you'll gain confidence quickly. 👏
🇪🇸 ¡Muy bien! Ya conoces el vocabulario más importante sobre los trabajos en hotelería y restauración. Recuerda que usar el título correcto en tu currículum o durante una entrevista demuestra profesionalidad. Sigue practicando y verás cómo mejora tu fluidez rápidamente. 👏
💡 Pro-tip: Try to use these terms today! If you are at work, think about the English titles of your coworkers.
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¡Hora de hacer ejercicios! Explora con los botones los distintos grupos.
Restaurant Staff Roles Quiz
Pregunta 1: Who is responsible for cooking the food?
Pregunta 2: Who greets and serves the customers at the table?
Pregunta 3: Who supervises the entire restaurant?
Pregunta 4: Who is in charge of the drinks and bar area?
Pregunta 5: Who washes dishes and keeps the kitchen clean?
Pregunta 6: Who welcomes guests at the entrance?
Pregunta 7: Who takes food from the kitchen to the tables?
Pregunta 8: Who clears the tables after guests leave?
Pregunta 9: Who helps prepare ingredients and clean the kitchen?
Pregunta 10: Who supports the head chef in the kitchen?
Fill in the Restaurant Staff Roles
Pregunta 1: The ___ takes orders and serves food.
Pregunta 2: The ___ prepares meals in the kitchen.
Pregunta 3: The ___ greets customers at the entrance.
Pregunta 4: The ___ manages the restaurant.
Pregunta 5: The ___ cleans plates and kitchen tools.
Pregunta 6: The ___ delivers food from kitchen to table.
Pregunta 7: The ___ clears and resets tables.
Pregunta 8: The ___ prepares cocktails and drinks.
Pregunta 9: The ___ helps the chef and keeps the kitchen organized.
Pregunta 10: The ___ assists the head chef and leads the kitchen team.
